Shipping policy

Shipping & Delivery Policy

At Snowy Mountains Nutrition, we aim to get your supplements and nutrition products packed and on their way to you as quickly as possible.

Australia-Wide Shipping

We ship orders Australia-wide.

Standard Shipping

Orders under $150 — $15 flat-rate shipping

Orders $150 and over — FREE standard shipping

Express Shipping

Express Shipping — $19.95

Free shipping applies to standard shipping only. Customers who select Express Shipping will be charged the applicable Express Shipping rate.

Processing & Dispatch

Orders are processed and dispatched within 4 business days of your order being placed.

Business days are Monday to Friday and exclude NSW and national public holidays.

Please note that dispatch time refers to the time required for Snowy Mountains Nutrition to prepare and hand your order over to the delivery carrier. Delivery timeframes after dispatch are determined by the carrier and your delivery location.

During sales, promotions, public holidays or periods of high order volumes, processing and carrier delivery times may be longer than usual.

Free Local Delivery

Snowy Mountains Nutrition offers FREE local next-business-day delivery to eligible customers within our local delivery area.

If your address qualifies for local delivery, this option will be available during checkout.

Delivery Addresses

Customers are responsible for ensuring that all delivery information entered at checkout is complete and correct.

Please carefully check your:

Full name

Street address

Suburb

State

Postcode

Contact details

Snowy Mountains Nutrition is not responsible for delays, additional shipping costs or parcels delivered incorrectly due to inaccurate or incomplete delivery information supplied by the customer.

If you notice an error after placing your order, please contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been dispatched.

Tracking

Where tracking is available, tracking information will be provided once your order has been dispatched.

Please allow time for the carrier's tracking system to update after your parcel has been collected.

Lost, Stolen or Damaged Parcels

Once an order has been dispatched and accepted by the shipping carrier, delivery and handling of the parcel are undertaken by that carrier.

If your parcel is lost, stolen or damaged while in transit, please contact us so that we can assist you with the information required to raise an enquiry or claim with the relevant carrier.

Snowy Mountains Nutrition does not accept responsibility for loss, theft or damage caused by the shipping carrier or occurring after delivery where the circumstances are outside our reasonable control.

Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

If your order was incorrectly packed, contained an incorrect product, or was damaged before dispatch, please contact Snowy Mountains Nutrition so we can investigate and resolve the issue.

Authority to Leave

If you request or authorise a carrier to leave your parcel in a safe place, you accept the risks associated with the parcel being left unattended to the extent permitted by law.

Snowy Mountains Nutrition cannot guarantee the security of a parcel once it has been delivered in accordance with the customer's delivery instructions.

Delivery Delays

Estimated carrier delivery timeframes are provided as a guide only and are outside the direct control of Snowy Mountains Nutrition once an order has been dispatched.

Weather events, road closures, natural disasters, peak delivery periods and other circumstances may cause delays.

This can be particularly relevant for deliveries throughout regional and alpine areas.

Contact Us

If you have any questions regarding your order, shipping or local delivery, please contact Snowy Mountains Nutrition via email:

info@snowymountainsnutrition.com.au